Complaints, Reports & Takedowns

How to report illegal content, likeness abuse, or copyright infringement — and what happens next.

Last updated: 15 July 2026

Vellux is operated by Dennis Müller, c/o Anibarro, Unit #152, Route de Saint-Cergue 24Bis, 1260 Nyon, Switzerland ("Vellux", "we", "us", "the operator"). This page tells you how to report illegal content, non-consensual or likeness-based abuse, copyright infringement, and other violations of our rules, and explains exactly what happens after you file a report.

Anyone may use this process — you do not need a Vellux account, and you do not need to be the person affected. Reports and all correspondence may be submitted in English or German.

This document works together with our sister documents: Terms of Service, Privacy Policy, Content Policy, Refund Policy and Imprint. It is our notice-and-action mechanism under Article 16 of the EU Digital Services Act (DSA), and it also implements the removal timelines expected under the US Take It Down Act and by the card networks.

1. What you can report

You can report any Content or Output on the Service that you believe is illegal or breaks our rules. This includes, but is not limited to:

Child sexual abuse material (CSAM) — any sexual or exploitative depiction of a minor, whether photographic, AI-generated, drawn or otherwise, including "youthful", "age-play" or "teen"-coded sexual content. This is prohibited absolutely, with zero tolerance and no synthetic-content defence (see Content Policy §3).
Non-consensual intimate images and sexual deepfakes — intimate, sexual or nude depictions of a real, identifiable person created or shared without that person's consent (see §5 below for the fast-track).
Likeness, personality-right and impersonation abuse — any Content or Output that depicts a real, identifiable person (including public figures and celebrities) without their consent, or that impersonates them (see §6).
Copyright and other intellectual-property infringement — Content or Outputs that infringe your copyright, trade mark or other IP rights (see §7).
Other illegal content or prohibited-category violations — content facilitating crime, terrorism, trafficking or fraud, and any of the categories barred by our Content Policy (for example incest, bestiality, depictions of non-consent, and the other card-network prohibited categories), including where these appear in prompts or search terms.

Because a User's Gallery is private by default and there is no public showcase, most reportable material will be identified by an account, a job, or a specific media item rather than a public URL. Report it anyway using whatever identifier you have — see §2.

2. How to report

Send your report by email to [email protected]. To be a valid notice under DSA Article 16 and to let us act quickly, please include all of the following:

What and where — the exact location or identifier of the material: a URL if you have one, and/or the account, username, job reference, media identifier, a presigned link someone sent you, or a screenshot that lets us find it.
Why — a clear explanation of why you believe the material is illegal or breaks our rules, including which category above it falls under.
A good-faith statement — a confirmation that you hold a genuine, good-faith belief that the information in your report is accurate and complete.
Your contact details — your name and an email address, so we can acknowledge the report, ask follow-up questions, and tell you the outcome. (You may report CSAM or, under §5, non-consensual intimate imagery without giving your full identity where you do not wish to; but contact details help us reach you with the outcome.)

A complete notice that identifies illegal content precisely enough for a diligent operator to act on it gives us actual knowledge of that content under the DSA. If your report is missing key information we may ask you for it before the review clock can meaningfully start.

3. How reports are handled

Acknowledgement. We confirm receipt of every report that includes a reply address, without undue delay and normally within a reasonable time (2 business days).
Assessment. We review the reported material against the law and our Content Policy. We may look at surrounding context, request more information from you, and, where fair, invite the affected User to respond.
Decision. We decide to (a) remove or disable access to the material, (b) suspend or terminate the account involved, and/or (c) reject the report if the material is lawful and within our rules. Removal disables access to the media and, where warranted, revokes the account's access while the underlying data is preserved as described in our Terms §12.
Statement of reasons (DSA Article 17). When we remove, disable, restrict or suspend as a result of a report, we give the affected User a statement of reasons: the action taken and its scope, the facts relied on, the legal ground and/or the specific Content Policy or Terms provision breached, whether automated tools were involved, and how to appeal (§8). We also tell the reporter the outcome of their report.

Vellux is a small operator and each User's Gallery is private, not disseminated to the public. The extended online-platform duties of DSA Section 3 — an internal appeals system under Article 20, out-of-court dispute settlement under Article 21, trusted-flagger priority under Article 22, and the like — do not apply to us. We nevertheless offer the single level of human appeal set out in §8, and nothing here limits your right to complain to a supervisory authority or to go to court.

4. Timelines (service-level commitments)

We prioritise reports by severity:

Acknowledgement: within a reasonable time, normally 2 business days, of receiving a report with a reply address.
Non-consensual intimate imagery, sexual deepfakes and likeness/consent reports: treated as top priority on a fast track. We aim to action a valid report within 24 hours, and commit in any event to the 48-hour maximum contemplated by the US Take It Down Act (see §5–§6).
CSAM: removed immediately on confirmation, with no waiting period (see §9).
General prohibited-content and other policy complaints: resolved within 7 business days of a valid report, consistent with the card-network complaint-handling standard (Mastercard AN 5196).
Confirmed prohibited content is removed immediately once we have confirmed it, regardless of the category's headline timeline.

We maintain internal records of reports received and the actions taken, and provide the periodic reporting our payment partners require.

5. Non-consensual intimate imagery & sexual deepfakes — fast track

If Content or an Output depicts you (or a person you represent) in an intimate, sexual or nude way and was created or shared without consent — including an AI "deepfake" or a likeness produced through our character-training feature — use this dedicated fast track.

Email [email protected] with the subject line "NCII removal". Identify the material and confirm that it depicts you (or the person you represent) and that no consent was given. You do not need a Vellux account to file.
We aim to action valid removal requests within 24 hours, and commit to doing so within the 48-hour maximum contemplated by the US Take It Down Act.
Where our review identifies other copies of the same material elsewhere on the Service, we remove those as well, and we may use automated matching tools to help locate them.
This route is available to the depicted person or their authorised representative (for example a parent, guardian or lawyer).

Producing or storing a sexual or intimate depiction of a real, identifiable person without their documented consent is prohibited outright under our Content Policy §4, whatever the local law.

6. Likeness, personality rights & impersonation

Any identifiable person may request removal of Content or Outputs that depict them without their consent, even where the depiction is not sexual — for example an unauthorised likeness produced by the character-training feature, or an impersonation of a public figure. This route stands in for right-of-publicity and personality-rights takedowns (Swiss Civil Code Art. 28 and equivalent rules elsewhere).

Email [email protected] describing the material and confirming that it depicts you (or the person you represent) without consent. Likeness and consent reports are handled on the priority fast track: we aim to action a valid report within 24 hours and, at the outer limit, within 48 hours. No account is required to file.

7. Copyright & intellectual-property takedown

If you are a rights-holder (or their authorised agent) and believe Content or an Output infringes your copyright or other IP, send a notice to [email protected] containing:

Identification of the work — a description of the copyrighted work or other right you claim is infringed.
Identification of the infringing item — enough detail (identifier, media reference, screenshot, or URL) for us to locate the material on the Service.
Your authority and contact details — your name, address and email, and, if you act as an agent, confirmation of your authority to act for the rights-holder.
A good-faith statement — that you believe in good faith the use is not authorised by the rights-holder, its agent or the law, and that the information in your notice is accurate.
Your signature — a physical or electronic signature.

On a valid notice we will remove or disable access to the material and notify the affected User with a statement of reasons.

Counter-notice. A User whose Content was removed on a copyright notice may object by replying to [email protected] with: identification of the removed material, a good-faith statement that it was removed as a result of mistake or misidentification, and their contact details and signature. Where the objection is well-founded, we may restore the material.

Repeat infringers. Accounts that are the subject of repeated, valid infringement notices will be suspended or terminated under our Terms §12.

8. Appeals

Both the reporter and the affected User may appeal a decision once, by replying to [email protected] within 14 days of being told the outcome, explaining why you believe it was wrong and adding any new information.

Appeals are reviewed by a human; by a different person from the one who took the original decision where the operator's staffing allows.
We aim to decide appeals within 7 business days and will tell you the result with reasons.
CSAM decisions are final and cannot be appealed (see §9).

Using our appeal process does not affect your right to complain to a competent supervisory authority or to bring the matter before a court.

9. Child sexual abuse material (CSAM)

We operate a strict, zero-tolerance policy. On discovery or confirmation of apparent CSAM — real, AI-generated, drawn or otherwise — we will:

remove and disable access immediately, with no waiting period;
preserve the material and associated records as evidence for law enforcement to the extent legally required;
report to the competent authorities, including the Swiss Federal Office of Police (fedpol) and the US National Center for Missing & Exploited Children (NCMEC), and, where applicable, the UK National Crime Agency (NCA); and
terminate the account involved.

There is no counter-notice and no appeal for CSAM, and no "it's synthetic" or "no real child" defence is accepted. See Content Policy §3.

10. Cooperation with authorities & point of contact

We respond to lawful requests from courts and competent authorities. Where we become aware of information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person has taken place, is taking place or is likely, we will promptly inform the relevant law-enforcement or judicial authorities.

Our single point of contact for authorities and for service recipients is [email protected], for electronic communications in English or German.

11. Abuse of this process

Submitting reports that are knowingly false, misleading or made in bad faith wastes resources and can harm other Users. We may disregard, reject or take action in response to such reports, including in respect of any account used to file them repeatedly, consistent with DSA Article 23. Filing a fraudulent takedown or counter-notice may also expose you to liability under applicable law.

12. Contact

General & support: [email protected]
Legal notices, complaints & takedowns (incl. NCII, likeness and copyright): [email protected]
Data protection: [email protected]